ServiceNow Architect

Job Description Service Now Technical Architect (Manager / Associate Manager)

Location: London, Manchester or Edinburgh Level: Manager & Associate Manager Salary: Competitive, dependent on experience

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Eligibility note: Satisfactory security clearance is desirable, or the ability to obtain clearance is required for this role.

Our client is a leading global professional services company, offering a broad range of services across strategy and consulting, interactive, technology and operations underpinned by digital capability throughout. They combine industry expertise, diverse skill sets and next-generation technology to solve complex business challenges, and are recognised globally not just for business performance, but for their culture of inclusion and diversity.

As a trusted partner to the world's major cloud providers, our client is recognised as the No.1 Service Partner globally for delivering complex, innovative and impactful Service Now solutions. Their platform-led approach brings together industry and technology transformation expertise to help clients thrive in the cloud, reimagine service and customer operations, and unlock the full potential of the platform including significant investment in AI and GenAI capability within the Service Now ecosystem.

• Understand business challenges and architect system solutions with Service Now
• Work with global clients across industries in a trusted advisor capacity, designing and delivering new solutions
• Provide leadership and technical design authority oversight on critical Service Now programmes for Fortune 500 clients
• Influence and consult presenting options with pros, cons and risks while providing thought leadership to sponsors and stakeholders on governance, programme/project management, business process and technical challenges
• Continuously learn, including pursuing new certifications such as Certified Master Architect
• Stay up to date on new Service Now applications and offerings, with access to robust training and certification opportunities
• Identify opportunities to add further value for clients, working with account teams to progress them
• Help drive continuous improvement of implementation methodology and service offerings based on client experience
• Manage and lead teams of Service Now Developers in a technical management and mentorship capacity
• Bring a process-oriented mindset, and be comfortable seeking input from peers and subject matter experts when needed
• Draw on a strong background working with enterprise software and/or consulting companies

• Development and technical architecture experience with Service Now
• Experience leading teams of Service Now Developers as a technical manager and mentor, implementing quality standards such as code and architectural reviews
• Minimum of 5+ Service Now CIS certifications
• Experience across 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
• Advanced scripting and integration skills JavaScript, SQL, API Web Services
• Experience integrating Service Now with cloud infrastructure (e.g. AWS, Azure, GCP)

• Competitive basic salary plus an extensive benefits package
• Up to 30 days' holiday per year
• Private medical insurance
• 3 extra days' leave per year for charitable work of your choice