Implementation Analyst New

• Own technical onboarding and turn complexity into smoothgo ‑ lives.
• Support customershands ‑ on, providingsecond ‑ linehelp when it matters.
• Work across products and integrations with partners like Visa and Thredd.

If so, we would love to hear from you!

Modulris the payments automation platform that streamlines money movement with accuracy,control and reliability – built to scale. Processing over 200mn transactions and £180bn annually,Modulris trusted by more than 6,000 businesses to automate payment and reconciliation workflows – removing manual work, lowercostsand reducing errors.

Modulrprovides a single platform for automating how money moves into and out of a business - including payroll, supplier payments, spend management and payment collection. With over a decade of experience as a regulated payments provider,Modulrdelivers the reliability needed to run mission-critical finance operations at scale.

• Support the delivery of onboarding projects by owning and managing technical setup, resolving troubleshooting issues, andmaintaininghigh levelsof process accuracy
• Provideworking ‑ level technical support to customers and internal teams during onboarding and earlygo ‑ live, and act assecond ‑ line support during BAU for integration and cards enquiries, escalating complex issues appropriately
• Configure Modulr’sfull suite of products, services, and integrations across all client types, ensuringaccuratesetup and consistent delivery standards
• Work withthird ‑ party partners (e.g. Visa,Thredd) to support successful integrations, troubleshooting, andgo ‑ livereadiness
• Coordinate andvalidatecustomer access across sandbox and production environments, including credentials, permissions, and readiness checks
• Use tools such as Postman to diagnose and resolve straightforward API and implementation issues
• Manage and progress implementation/support tickets through Freshdesk, ensuringtimelyresponses,accurateupdates, and adherence to agreed SLAs
• Manage multiple onboarding cases concurrently, ensuring SLA adherence andtimelyprogression togo ‑ live
• Identify and manage internal dependencies across Product, Compliance, Finance, and partner teams, escalating blockers when required
• Coordinate clean handover to Support or Account Management once onboarding criteria are met
• Ensure all onboarding activity is well documented, auditable, and compliant with regulatory and internal governance standards
• Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use ofAI ‑ enabled tools

Whatyou’ll need

• Experience in implementation, operations, or technical support within a fintech or regulated environment
• Working knowledge of APIs and system integrations, withhands ‑ on troubleshooting experience preferred
• Comfortable independently delivering standard tasks whileoperatingwithin established processes and governance controls
• Able to solve a range of straightforward problems using standard procedures and clear escalation paths
• Strong organisational skills with the ability to manage multiple priorities effectively
• Clear and professional communication skills when working with both internal teams and external customers
• A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency

• Experience using tools such as Postman, Salesforce, or Freshdesk
• Exposure to payments products such as Cards, Direct Debits, or Faster Payments
• Experience working inscale ‑ uporfast ‑ paceddelivery environments
• A curious mindset and drive to explore how AI can make a real difference.

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity tobenefitfrom any increase in share valuein the event ofa sale,merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with…