Applications Engineer III

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity.

Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers.

Come join our team!

The ideal candidate is an experienced Field Applications/Systems Engineer who excels in customer-facing roles. You will work both independently and as part of a team, serving as the technical lead to support Sales, Engineering, Product Management, and Quality Assurance.

Key responsibilities include:

Visiting customers to commission systems, providing training, troubleshooting, and technical support, and conducting proof-of-concept demos. Our diverse customer base includes live events, theaters, broadcast studios, and mission-critical voice systems. You will often work under tight deadlines and manage multiple customers/projects simultaneously.

• Technical Assistance, Project Management, and Onsite Commissioning of New Installations
  Provides second-level technical support using all media streams.
  Creates and documents problems in the test lab given all of the specifics that cause a failure or issue.
  Resolves issues by identifying and correcting the root cause, which will lead to generation of a new solution, tech note, script, etc.
  Able to complete complex single / multi-system networked installations with thorough knowledge of implementing customers workflows
  Ensures all issues are thoroughly logged & documented using the relevant company QA process.
• Pre- and Post-Sale Support
  Assist with equipment list for quotes, assist with customer orders and help with pre-sale system drawings.
  Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application.
  With some supervision able to deliver concept demos.
  Considers both commercial and technical implications of Clear-Com products/solutions to meet customers requirements (technical, budgetary, time-line).
  Acts as the main AE technical lead at trade shows (IBC and/or NAB).
  Provides sales teams with technical / application notes that relate to system operation (cheat sheets) to aid the sales team quote systems that have minimum impact on Clear-Com Tech Support in terms of known support issues
  Knowledge of and experience with other vendors' products that integrate/ enhance/ enable CC products
• Training, Support, and Troubleshooting
  Provides product training including development of comprehensive training syllabus across all media streams
  Provides training to sales & manufacturing teams and link both commercial and technical aspects into the training program
  Ability to train the trainer and certified Clear-Com freelancers.
  Provides application assistance and administers troubleshooting for existing systems.
• Internal Communication
  Liaises with internal departments regarding customer repairs, problem resolution, and new product design.
  Assists on New Product Development (NPD) team, including supporting field trials
  Manages and Reviews submitted…