ICT Officer - 1st Line Support

Your new company

A well-established charitable organisation is seeking an ICT Support Officer to join their team. This is an excellent opportunity for an experienced IT professional with strong technical troubleshooting skills and a customer-focused approach to support users across the organisation.

Your new role

Working closely with colleagues and external IT support providers, you will provide day-to-day ICT support, ensuring users have the systems, equipment, and access required to work effectively.

Your responsibilities will include:

• Providing first-line support for Microsoft 365, hardware, software, and general IT queries.

• Managing user accounts, permissions, and access requests within Microsoft 365.

• Troubleshooting and resolving technical issues across laptops, desktops, printers, and mobile devices.

• Coordinating laptop builds, configurations, and equipment handovers for new starters and leavers.

• Supporting the setup, administration, and maintenance of mobile phones and related devices.

• Assisting with telephony systems, including user setup, extensions, voicemail, and call routing.

• Maintaining accurate records of ICT assets, equipment, and user allocations.

• Liaising with external support providers to escalate and resolve technical issues.

• Supporting software updates, system improvements, and device deployments.

What you'll need to succeed

• Previous experience in an ICT Support, IT Support, or Service Desk role.

• Strong knowledge of Microsoft 365 administration and account management.

• Experience troubleshooting hardware, software, and user access issues.

• Knowledge of new starter and leaver processes, including device setup and collection.

• Experience supporting mobile devices and telephony systems.

• Knowledge of ICT security best practice, including MFA and access management.

• Strong organisational skills with the ability to manage multiple priorities.

• A proactive and solutions-focused approach to problem-solving.

What you'll get in return

• Competitive salary and benefits package.

• The opportunity to work within a supportive and collaborative team.

• Exposure to a varied and hands-on ICT environment.

• Values led charity sector environment.

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