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1st Line IT Service Desk Analyst: Customer-Focused

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Allscreens Nationwide Ltd
Full Time position
Listed on 2026-08-29
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 22000 - 30000 GBP Yearly GBP 22000.00 30000.00 YEAR
Job Description & How to Apply Below
Position: 1st Line IT Service Desk Analyst: Customer-Focused Support
Location: City of Edinburgh

A role for an IT Service Desk Analyst based in Edinburgh, providing 1st line ICT support to a large user base on the SCOTS platform. You will offer technical guidance to project teams and support desktop and mobile services as part of ITSS.

The team operates standard hours with a two-day minimum in the office per week and occasional travel to Scottish Government buildings; the role focuses on fast, user-centred support and helping to improve ICT service delivery.

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