IT Service Desk Analyst

As an IT Service Desk Analyst, you will be part of a team providing 1st Line ICT Support to around 20,000 customers on the SCOTS platform. In this role, you willbe responsible for ensuring support for existing and emerging information and communications technology (ICT) services, includingprovidingtechnical advice to project teams.

The IT Service Desk operates between the hours of 08:00 – 16:00 Monday to Thursday and 08:00 – 15:30 on a Friday. You will be expected to provide cover during these hours on rota basis with a minimum of two days in the office per week. The role will be based in Edinburgh (Saughton House), however some travel between Scottish Government buildings may be required.

Information Support Services Branch (ITSS) is part of the Information & Technology Services (iTECS) Division where staff are in daily contact with SCOTS customers. Our Services include:

• Desktop and mobile support,
• IT Service Desk,
• IT Support for major events and projects,
• Implementing and influencing wider iTECS technical and business strategies.

Our mission is to support and improve the delivery of public services in Scotland by enabling our customers to make the most of technology and resources.