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IT Service Delivery Analyst: Operations & Automation
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-09-07
Listing for:
Harrods
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Specialist, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Harrods is seeking an IT Service Delivery Analyst to join our IT team in London. You will support the day-to-day operational workload across core Service Management processes (Incident, Change, Problem, Risk and Knowledge) and provide out-of-hours support for Production Change & Release activities and Major Incident events, on a rota.
You will design and deliver service monitoring, dashboards, and reporting, help manage Forward Schedule of Change and Release, and collaborate with Service
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