Service Desk Analyst; Level 2
Listed on 2026-10-07
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Grant McGregor is looking for a Level 2 Service Desk Analyst to join their Service Desk Team providing high quality work and excellent Customer Experience. Do you have a high level of IT understanding and always deliver exceptional results? Are you ready to move to a high quality & fast paced Service Desk?
As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling support requests and resolving technical challenges.
Responsibilities- Provide high-quality technical support across Microsoft 365, Azure and on-premises environments
- Troubleshoot and resolve incidents, ensuring minimal disruption to clients
- Deliver excellent customer experience by communicating clearly and effectively
- Support end users across a range of devices and platforms
- Collaborate with colleagues to share knowledge and improve processes
- Edinburgh (in-person)
- LEVEL 2
- Service Desk
- Full-time, permanent
- MONDAY - FRIDAY
Desktop support
Teams telephony
Spam filtering
And ideally have exposure to:Office 365 Administration
Third-party application support
One Drive
Microsoft SharePoint (including document libraries)
Network configuration and support
Life at Grant Mc GregorA place to grow, thrive and be yourself.
We care about your well-being, personal development and life outside work.
CultureA workplace built on collaboration, openness and a commitment to helping people do their best.
Diversity & InclusivityDifferent backgrounds, perspectives and experiences. All valued, all respected.
Time To Give BackA paid day each year to support voluntary work.
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