Senior Service Desk Analyst — Hybrid IT & Automation
Listed on 2026-10-11
-
IT/Tech
HelpDesk/Support
Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch.
You will influence knowledge content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery.
Consider building your career as a Senior Service Desk Analyst — Hybrid IT & Automation at Lane Clark & Peacock LLP.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in City of Edinburgh, Scotland, United Kingdom.
This opportunity is part of our work in IT & Technology.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).