Observability Engineer

Come join us and make a difference in the world!

Please note, role can be remote or hybrid, subject to location.

We are seeking an experienced Observability Engineer to support and enhance the existing monitoring and observability solution for across NEC's Local Government and Central Government application product. This role will involve a hands‑on implementation of the existing standards for new customers and support on‑going efforts to improve the monitoring solution.

The candidate will combine technical observability expertise with strong analytical and communication skills, enabling them to deliver meaningful insights and guide the organisation toward a mature and proactive monitoring posture. This an ideal role for someone looking to leverage their experience and drive solutions within the NEC Local Government and Central Government enterprise environment.

• Configure agents, collectors, and monitoring probes.
• Manage upgrades, patches, and platform maintenance.
• Maintain platform availability and performance.
• Continuously evaluate alerting thresholds, dashboards, log retention policies, and data quality.

• Design monitoring solutions for modern technology and application implementation.
• Refine monitoring standards and onboarding processes.
• Create application, database and server monitors based on new requirements from products or customers.
• Provide inputs to refine monitoring thresholds and improve existing policy standard.
• Ensure monitoring meets security and compliance requirements.
• Ensure new implementation integrates with existing ISM tools, reporting dashboards, etc.

• Recommend new observability capabilities.

• Engage with application owners, infrastructure teams, NEC product SMEs, and service managers to understand operational needs.
• Support knowledge transfer and create documentation to upskill teams on observability usage and maintenance.

• Proven experience in an Observability Engineer, Monitoring Specialist, SRE, or Platform Engineer role.
• Strong knowledge of monitoring, logging, and alerting across Industry standard tools like Splunk, Datadog or similar.
• Hands‑on experience instrumenting applications with metrics, logs, and traces.
• Strong understanding of:
• Infrastructure (on‑prem and/or cloud)
• Networking basics
• Database technologies
• API integrations
• Ability to analyse complex systems and communicate clear, actionable recommendations.
• Experience with automation (Power Shell, Python, Terraform).
• Knowledge of ITIL processes (Incident, Problem, Change).
• Exposure to public sector or local authority environments.
• Knowledge and/or experience to Manage Engine is a plus
• Knowledge and/or experience of AI Ops and AI Ops implementation approach

We are proud of the benefits we offer employees of NEC Software Solutions

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• Afantasticselection of flexible benefits to suit your individual needs
• We are an employer who cares, we have ainvaluableemployee assistance programme which can help in every area of your life
• All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All…