Information Technology Support Analyst

Senior Technical Support Analyst

Edinburgh

Up to £40,000 + excellent benefits (including bonus)

Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We’re working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies.

This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.

As a Senior Technical Support Analyst, you’ll join a highly collaborative team in a hands-on, client-facing position. You’ll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.

This client is deeply committed to learning and development. They actively invest in their people through:

• Quarterly coaching and structured development sessions
• Paid training and certification opportunities
• Ongoing mentoring from experienced colleagues
• Clear pathways for progression and skill development

• Strong experience up to 3nd line IT support
• Expertise across Microsoft 365, Windows Server, networking, and virtualisation
• A customer-focused mindset with excellent problem-solving skills
• Ability to manage priorities effectively and communicate clearly with clients
• Desirable experience includes Azure, and knowledge of cyber security frameworks