IT Support Analyst

We’re looking for a talented and motivated IT Support Analyst to join our team in Edinburgh.

Due to the nature of this role, you’ll initially be required to work in the office five days a week. Hybrid working may be available later, depending on business and team requirements.

As an IT Support Analyst, you’ll provide regional on-site and remote IT support to Sweco colleagues. You’ll work closely with the wider IT team to deliver an effective, customer-focused service across our UK offices.

• Providing software, hardware and network support
• Supporting desktop and laptop provision, configuration and deployment
• Managing IT stock, equipment and inventory
• Providing remote support to colleagues in other UK offices
• Supporting Exchange and Active Directory administration
• Logging, managing and resolving incidents and service requests
• Ensuring IT policies, procedures and working instructions are followed
• Supporting change control and other IT service management best practices
• Contributing to UK and Group IT projects
• Working with the wider UK IT team and European Corporate IT team

This is a varied role offering the opportunity to broaden your technical experience and contribute to projects that support Sweco’s wider business.

• Previous experience in an IT support role
• Excellent communication and customer service skills
• Strong creative problem-solving abilities
• Experience using Service Now or a similar service management tool
• Experience supporting Microsoft Windows environments
• General network support and troubleshooting skills
• Knowledge of structured cabling support
• Familiarity with Windows Server, Exchange and Active Directory
• Experience supporting engineering software, particularly AutoCAD
• The ability to work collaboratively while managing tasks independently
• A proactive approach and a willingness to learn

Working at Sweco you’ll experience an inclusive, friendly and flexible working environment where colleagues are encouraged to grow and develop. A meaningful job where you’ll help to transform society by being a trusted consultant to our clients.

• Competitive pension contribution
• Life Assurance
• Private Medical Insurance
• Discretionary Annual Bonus Scheme
• Payment of two relevant professional subscriptions
• 25 days holiday plus bank holidays (with the option to purchase up to 5 additional days per year)
• Cycle2
  
  Work Scheme
• Employee Assistance Programme (wellbeing, mental health, financial and work advice)
• Employee discounts via Sweco Benefit Select (Faircare)
• Salary Sacrifice Electric Vehicle Scheme
• We plant a tree for all new starters!

Transforming society together, we're planning and designing sustainable communities and cities of the future.

Solving the great societal challenges of our time is more relevant, demanding and inspiring than ever before. At Sweco, we bring together experts with different perspectives and skills to develop solutions that address the challenges of urbanisation, harness the positive power of digitalisation and make societies more sustainable.

We offer our clients a combination of global expertise and local presence, adapted to their business and reality. Our ambition is to be our clients’ most relevant partner, working together to help them solve their challenges, today and into the future.

Sweco is committed to enabling all its colleagues to achieve a great balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning or other interests. We offer flexible start and finish times, part time and hybrid working options so that you can flex your hours around your day to day needs.