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1st Line Support with German MS Office
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-10-15
Listing for:
DCG
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:
1st Line Support with GermanResponsibilities:
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Requirements:
- You have a good command of both German and English (minimum B2 level)
- You have at least 12 months of experience in a similar role
- You know how to ask the right questions to identify and understand customer needs and technical issues
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