Head of Commercial Platforms

As our Head of Commercial Platforms, you will be the senior leader accountable for the ETS Commercial Platforms domain within Information Systems. This role provides strategic leadership across the technology landscape that enables commercial growth, customer engagement, digital customer experience, sales effectiveness, and measurable business value across ETS. You will lead the Commercial Platforms domain across business analysis, platform strategy, vendor management, delivery governance, digital customer experience, website technology governance, commercial technology roadmaps, and the ongoing evolution of technology capabilities.

While you will provide leadership to a team of Business Analysts, the scope of this role is broader: you will shape the direction, governance, adoption, and value realisation of the platforms and services that support ETS customers, partners, sales teams, marketing teams, and commercial operations.

• Responsible for leadership, governance, roadmap direction, delivery oversight, adoption, and ongoing improvement of systems supporting:
• Customer Relationship Management (CRM)
• Configure, Price, Quote (CPQ) solutions
• Customer and partner digital platforms
• Website and web platforms technology¹
• Website technology advisory, governance, and platform alignment
• Sales transaction systems, including EDI and order automation
• Sales support systems
• Customer Experience (CX) and Voice of Customer platforms
• Marketing automation platforms
• Customer lifecycle management systems
• Quotation and opportunity management systems
• Creative and digital content platforms
• Customer-facing AI, intelligent automation, and agentic AI capabilities supporting sales and commercial teams
• ¹ Where non-standard website hosting or web technologies are in place, the role will own the technology roadmap and develop transition plans to align with approved Group standard web hosting technologies, security requirements, architectural principles, and support models.

• Develop a deep understanding of ETS business strategy, commercial objectives, customer needs, and capability gaps within the Commercial Platforms domain.
• Develop and maintain a Commercial Platforms technology roadmap aligned with ETS business priorities, Group Digital strategy, and broader Spirax Group digital transformation objectives.
• Collaborate closely with Group Digital to ensure ETS customer-facing platforms, websites, digital services, AI-enabled services, and commercial technology roadmaps are aligned with Group standards and long-term roadmap direction.
• Ensure any agentic AI technologies implemented to support ETS sales organisations complement, rather than duplicate or conflict with, wider Group Digital initiatives.
• Provide governance and strategic oversight for customer-facing websites, digital platforms, commercial applications, and emerging digital capabilities.
• Influence business process standardisation and platform adoption across global regions and business units.
• Identify opportunities to improve customer engagement, operational efficiency, sales effectiveness, and commercial performance through technology.

• Lead, coach, and develop a high-performing team of Business Systems Analysts across multiple experience levels.
• Establish standards for business analysis, discovery, documentation, delivery, and continuous improvement.
• Ensure consistent application of Information Systems delivery frameworks, governance, and best practices.
• Foster a culture of collaboration, learning, accountability, and customer obsession.

• Own delivery outcomes across the Commercial Platforms domain from discovery through implementation, adoption, benefit realisation, and measurement.
• Balance…