Senior TechOps

Working at Create Future Create Future is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as Pay Pal, adidas, Nat West, Fan Duel and Money Saving Expert, building digital products and services that make a difference while always putting people first.

We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future.

Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.

Create Future is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row.

Join us on our journey. Let’s create tomorrow, together, today.

About the role and team:

Tech Ops keeps Create Future running — everything from the laptop in someone's bag on day one to the identity platforms, networks and cloud services behind our day-to-day work, across a business of 500+ people throughout the UK. We're a small team with a wide remit, which for you means unusually broad exposure: device management, identity, networking, cloud and security, rather than one narrow corner of IT.

Tech Ops keeps Create Future running. Everything from the laptop in someone's bag on day one to the identity platforms, networks and cloud services behind our day-to-day work, across a business of 500+ people spread across offices and home setups throughout the UK and Bulgaria. We're a small team with a wide remit, which means we own things properly rather than raise tickets and wait.

We're deliberately automation-first: if something has to be done twice, we'd rather script it, package it or put it behind policy. That includes AI tooling, which is now a real part of the estate rather than a side experiment. We manage Claude, Copilot and a growing set of AI services across the business, and use them heavily in our own work.

This is a senior role for someone who wants breadth. You'll be the technical anchor for a big chunk of our infrastructure, the person others come to when something's genuinely hard, and a strong voice in where we take the estate next.

What you'll be doing:

• Owning and improving our macOS estate in Jamf Pro — profiles, packaging, patching, extension attributes and zero-touch enrolment
• Administering Microsoft 365 / Entra  Google Workspace, including conditional access, licence automation and joiner/mover/leaver processes
• Automating the repetitive work — scripting and building the integrations that connect our systems together
• Looking after network and cloud infrastructure, from Uni Fi wireless across our offices to our GCP footprint
• Owning the AI tooling estate — licensing and cost management, enablement, data-handling guardrails, and usage telemetry that shows what the spend is actually returning
• Strengthening our security posture and supporting ISO 27001 alignment — endpoint hardening, access reviews, and answering client security questionnaires with evidence rather than assertions

We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.
We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or Create Future offices when needed.

We trust you to manage your time balancing collaboration with…