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Customer-First Technical Support Specialist

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: VELUX
Full Time position
Listed on 2026-10-20
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 24000 - 34000 GBP Yearly GBP 24000.00 34000.00 YEAR
Job Description & How to Apply Below

VELUX GB&I is seeking a Technical Advisor within Technical and Installer Services to deliver an effortless end-to-end experience for homeowners and installers across Great Britain and Ireland. You will manage inbound demand, troubleshoot product and warranty issues, and arrange Technician visits across multiple channels.

The role requires strong ownership of customer cases, clear communication, and collaboration with stakeholders to drive resolution while maintaining high standards of quality

We are seeking a motivated Customer-First Technical Support Specialist to join VELUX in Scotland, United Kingdom.

We are currently recruiting a Customer-First Technical Support Specialist for our team in Scotland, United Kingdom.

This is an excellent position to take on the Customer-First Technical Support Specialist role at VELUX.

As a Customer-First Technical Support Specialist, you will play an important part at VELUX in Scotland, United Kingdom.

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