Application Manager

Application Manager Location
- Windsor / Edinburgh, UKType of Work
- Office based

Team Intro The Applications Manager is the lead member of the Inter Systems Implementation team. This team plays a lead role in the implementation of the Trak Care solution. The Applications Team contributes to the successful and timely deployment of the Trak Care product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation training and change request testing.

The Applications team act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

The Application Manager will head up the pool of Applications Analysts. The role will provide senior, dynamic leadership to all implementation staff members. He or she will, in the pre-sale and early post-sale stages of all engagements, direct, coordinate and oversee any necessary implementation input to the proposal in conjunction with the Bid Management team. This will include the overall Line Management responsibility for the department, including overall practice development, ensuring the right mix of skills and competencies are available to support current and planned engagements, conducting appraisals and performance reviews, allocating staff to support sales proposals and working with PMs to staff project teams.

Key Responsibilities Provide strong, dynamic Leadership to all staff in the Applications team across all functional aspects.

Lead adoption of ARIES with AI for all agreed implementation agentic use cases.

Work with the Project Manager to ensure complete staffing of  respected and viewed as an authority by all Implementation staff, even though he or she may not be the expert in all  conjunction with the Project Manager, ensure that the right Applications resources are allocated at the right time, resolving any priority conflicts. Manage and plan the future resource requirements of the department.

Develop the skills and efficiency of the Applications Analysts including the cross skilling of staff.

Contribute to the content and promote the use of the ISC Toolkit.

Actively participate in critical investigations, as appropriate.

Collaborate with other regions to share efficiencies and learn from others.

Act as the lead trusted adviser on solutions and product implementation aspects to clients’ teams and executives.

Lead, document, and estimate the Delivery input to bids to understand the client requirements from an Implementation perspective.

Communicate with the client and sales staff to identify business needs, inputting into proposals to demonstrate the business benefits of the proposed technology solution.

Provide Line Management to the leaders in the department.

Create and maintain a single team ethos across the department.

Determine how to map the business requirements of the customer onto the Trak Care product features using the methodologies and processes of Inter Systems.

Conduct individual and group training, product demonstrations and workshops as  a Subject Matter Expert (SME) for Trak Care implementations

Experience/Qualification Required Either proven Leadership experience or at minimum strong indicators of potential to lead.

General aptitude for solving problems and using technology to improve processes.

Understanding and extensive experience in implementation of the Trak Care product solutions. Ideally also experience with implementing HIS solutions is particularly beneficial.

A solid grasp of computer systems, software development and deployment methodology.

Capacity to travel up to 50% of the time, collapse teamwork and collaboration.

An ability to handle…