Senior Data & Insight Analyst

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Serving our customers, communities, and planet a little better every day.

Salary - from £43,000 & Excellent Benefits

Location – Edinburgh or Glasgow - Hybrid

Office Attendance – Our roles are hybrid; you should be able to work in our offices 2 days per week.

Closing Date - 3rd December 2025

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Join our growing Payments team in Glasgow / Edinburgh Office.

Role Overview

• Bring together data from a variety of sources to deliver meaningful business stories on how our customers choose to pay and the performance of our payments ecosystem.
• Collaborate closely with other teams, analyze datasets to surface insights and opportunities for improvement to drive a best-in-class customer experience and strong commercial outcomes.
• Help build a modern payments ecosystem for Tesco Insurance & Money Services, shaping how insight supports business decisions and customer experience.

• Data collection and management: work closely with Product, Operations, Finance, Digital Analytics, and external partners to ensure consistent and accurate data collection across the payment ecosystem.
• Data integration and manipulation: identify, import, clean, and structure file-based datasets from payment service providers, website analytics tools, and CRM systems, interpreting and combining them to create a complete picture of payment performance.
• Data analysis and interpretation: lead in-depth analysis of payment outcomes and user behaviour to derive actionable insights. Produce ad‑hoc analysis to support investigations, inform decision‑making, and identify high‑impact growth opportunities.
• Reporting and visualisation: develop and maintain payment dashboards and performance scorecards covering all payment channels, defining and monitoring key performance indicators. Use data visualisation tools to present complex data in an understandable and accessible manner.
• Operational growth and development: support continuous development of our data processes, analysis methodology, and use of tools and technology in a fast‑paced industry, whilst adhering to data security and customer privacy.

• Data Analytics or Insight experience, within payments, e‑commerce, or financial services.
• Experience interpreting, merging, and analysing data from multiple, unconnected systems.
• Strong communication skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
• Familiarity with website analytics tools and customer journey measurement (Google Analytics or Adobe Analytics).
• Ability to prioritise and work in a fast‑paced organisation, prioritising individual and team backlogs on activity that adds the most value.

• Experience with payment service providers and associated data and reporting.
• Previous experience in the Insurance or wider financial services sector, or experience within subscription‑based e‑commerce.
• Experience using SQL, Python, and/or R to manipulate and visualise data.
• Familiarity with data pipelines/ETL tools, automated reporting, APIs.

• Prepare for your retirement with our…