2 Line IT Support Technician

2nd Line IT Support Technician Microsoft | MSP | Edinburgh (Office based Monday to Friday, 9am
-5pm) £30,000 - £35,000

Are you an experienced MSP professional with a passion for Microsoft technologies and a drive to keep growing? Our client is a quality-first Managed Services Provider looking for a superstar to join their focused Edinburgh team. This is not just another support role. This is a genuine opportunity to develop your career, gain industry-recognised certifications, and become a key part of a dynamic team that values your expertise and your ambitions.

• £30,000 - £35,000 salary based on experience and technical ability
• 12 dedicated training days per year to support your professional development
• Funding and support toward Microsoft certifications (MS-900, Azure Administrator, Security Administrator)
• Linked In Learning account
• Private health insurance
• 6 charity days per year
• Regular mentoring and structured career development reviews
• Opportunity to specialise in areas such as mobile device management and security

Joining the Managed Services Team, you will play a hands‑on role in keeping client infrastructure running securely and efficiently.

• Resolve support tickets and troubleshoot complex client issues across the Microsoft ecosystem
• Support end‑users within Microsoft 365, Azure, desktop and server environments
• Monitor and maintain critical infrastructure and services to the highest standards
• Apply strong network troubleshooting skills to diagnose and resolve issues quickly
• Deliver excellent, professional service to a varied and demanding client base

Please note:

MSP experience is essential for this role. Applications without a background in a Managed Services Provider environment will not be considered.

• Minimum 3 years of experience working within an MSP environment
• Microsoft certifications required or actively in progress: MS-900, Azure Administrator and/or Security Administrator (external validation is essential)
• A specialism in mobile device management or security administration is highly desirable
• Outstanding communication skills with the confidence to engage professionally at all levels
• Highly organised and detail‑oriented with the ability to manage multiple priorities under pressure
• A genuine passion for technology with strong, proven troubleshooting ability
• A collaborative team player who thrives in a busy, fast‑paced environment

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.