IGA Lead Engineer

LOCATION: Leeds, Bristol, Manchester, Edinburgh

HOURS: Full-Time (35 Hours)

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

You’ll be accountable for the reliability, availability, performance and security of a portfolio of Identity Governance and Administration (IGA) services. You’ll own and manage service level objectives across capabilities including joiner, mover and leaver processes, access requests, provisioning, deprovisioning and access certification. Working through your product team, you’ll drive operational excellence, eliminate manual toil through automation and champion Site Reliability Engineering (SRE) principles across the IAM estate.

You’ll use observability, monitoring and operational analytics to identify risks before they affect customers, while continually improving resilience, scalability, recovery and performance. You’ll collaborate closely with application teams, platform teams and business consumers to deliver secure, compliant and frictionless access management capabilities.

If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it

• Experience leading the reliability, availability and operational performance of Identity Governance and Administration services, including identity lifecycle management, provisioning, deprovisioning, access certification and role management.
• Strong understanding of SRE principles and how they can be applied to IAM and IGA services to improve resilience, scalability and operational performance.
• Experience identifying and eliminating operational toil through automation across identity lifecycle, access governance and provisioning processes.
• Knowledge of IAM and security control frameworks, with experience supporting compliance, audit and security requirements through effective operational controls, monitoring and recovery.
• Experience leading teams responsible for the support and continuous improvement of IAM or IGA platforms and services.
• Ability to define meaningful service performance measures, service level objectives and reliability targets, using telemetry and service data to drive continuous improvement.
• Experience using observability, monitoring and operational analytics to proactively identify reliability risks and drive remediation.
• Strong understanding of platform capacity, resilience, testing, validation and disaster recovery within critical technology services.
• Ability to evaluate and implement platform improvements while balancing reliability, scalability, security, cost and user experience.

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies