Forward Deployed Engineer

As a Forward Deployed Engineer at Leena AI, you will embed directly with our most strategic enterprise customers to drive transformational AI adoption in HR, IT, and Operations. You will collaborate closely with customer teams to ship advanced AI applications—AI Colleagues, workflow automations, and enterprise integrations—that solve real-world business problems. This is not just a spec-writing role. You are in the field, inside the client's environment, building and deploying production systems that move organizations from manual processes to AI-powered automation at scale.

The Forward Deployed Engineer owns technical delivery end-to-end of our most challenging customers. You'll gather requirements directly from the client, design the integration blueprint, align stakeholders on the approach, and then build it—writing production code, configuring the platform, and connecting enterprise systems. Beyond go-live, you continue to own the deployment: troubleshooting issues, evolving the implementation as client needs change, and serving as the technical point of contact through the lifetime of the account.

Working closely with our Post-Sales, Product, and Engineering teams, you'll partner with engineers to unblock complex problems and feed real-world learnings back into the product. As one of our early FDEs, you'll help shape Leena AI's go-to-market motion. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Leena AI at the highest level in customer environments.

Our customer conversations are 90% technical. We need one person who brings three things together—and that person is rare.

• Platform Mastery. You go deep on the Leena AI platform—fast. Within weeks, you can configure it, build on top of it, and push it to its limits inside a customer's environment without waiting for someone to tell you what's possible
• Integration Expertise. Integrations are the highest-risk element of every enterprise deployment. You own and mitigate this risk. You navigate customer APIs, access constraints, and messy enterprise environments and get integrations live anyway
• Customer Ownership. You control the room. You operate consultatively, adapt without a playbook, and build the trust that makes customers believe Leena AI is the right partner. You don't need a PM to run point—you are the point

• Design integration blueprints and solution architectures directly with the client, then own the hands-on execution—translating your designs into working systems without losing fidelity to agreed scope.
• Prototype custom integrations, API connectors, and workflow automation in Python, Type Script, and JavaScript across enterprise systems including Workday, Service Now, SAP, Oracle, and UKG.
• Build and configure AI Colleagues, Agent Operating Procedures (AOPs), and Skills directly inside the client's environment—working within their systems, security constraints, and timelines.
• Navigate real-world enterprise constraints—SSO/SAML/OIDC, legacy HRIS, data residency, and IT security gatekeeping—to get integrations across the finish line.
• Author Solution Design Documents (SDDs) with precision—flagging scope gaps or technical blockers early and looping in PMs or Engineering before they hit the client timeline.
• Identify non-standard requirements early and align internal engineering resources to close gaps before they block delivery.
• Own the 2-week hypercare period post go-live, ensuring stability and rapid resolution of any production issues.

• Understand and configure end-to-end integrations with HRIS, ITSM, payroll, and directory systems using REST APIs, webhooks, and out-of-box Leena AI connectors.
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