Customer Engagement Manager
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for:
NLB Services
Full Time
position
Listed on 2026-11-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
- Minimum of 12 years of high-tech/SaaS industry experience
- 8+ years in a customer-facing role, program management as part of a professional services organization or similar role
- 8+ years of experience with technology products
- Certified Scrum Master, PMP/PgMP, and/or Service Now Implementation Methodology certification or equivalent
- Strong working knowledge of OCM frameworks, practitioner/certification a plus
- Exceptional communication skills to include technical and business concepts
- Very strong written communication skills
- Excellent negotiation and persuasion skills
- Must enjoy working in a highly collaborative fast-paced environment with a willingness to learn new things independently
- Prior experience with implementing or supporting Service Now products
- Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful go-live/post go-live hypercare period
- Ability to think strategically, learn fast, and communicate with impact
- AI customer implementation experience preferred
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