Account Manager

At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling 's international logistics footprint.

Learn more about who we are and what we do:

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Operational Quality Monitoring:
  Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
• Customer Relationship Maintenance:
  Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
• Process Optimization Drive:
  Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
• Opportunity Identification and Conversion:
  Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.
• Cross-Departmental Coordination Management:
  Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

• 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry.
• Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.
• Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.
• Ability to communicate professionally in Chinese and English.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.