Cleaning and External Services Team Leader

LOCATION: GYLE SHOPPING CENTRE, Edinburgh

SHIFT PATTERN: VARIOUS SHIFT PATTER 5 OVER 7, 40 hours per week

PAY RATE: £14.55 per hour

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The External Team Leaderis responsible forthe day-to-day coordination and delivery of external services across The Gyle, including external cleaning, wastemanagementand trolley collection operations. The role provides frontline supervision and control of external service activities, ensuring standards of cleanliness,safetyand presentation are consistently achieved. The postholder will lead by example, supporting and working alongside operatives to deliver daily tasks andmaintainservice standards across the estate.

This is a hands-on Working Team Leader role, combining operational duties with responsibility for coordinating tasks,maintainingstandardsand supporting team members throughout the shift. The postholder will actively undertake external cleaning, wastemanagementand trolley collection duties while ensuring services are delivered safely, efficiently and in line with site requirements.

• Carry out external cleaning duties across the estate, including public areas, footpaths, entrances, service yards, car parks and surrounding external spaces.

• Lead external operatives on shift, working alongside the team to deliver required standards.

• Undertake and coordinate waste management activities, including waste collection, segregation,recycling and disposal processes.

• Work as part of the trolley collection team, actively undertaking trolley retrieval, redistribution and presentation duties across the Centre while supporting colleagues tomaintainagreed service standards.

• Allocate daily tasks, setprioritiesand adjust workloads as site conditions and operational requirements change.

• Maintain high standards of cleanliness,safetyand presentation at all times.

• Carry out routine inspections and spot checks, addressing issues promptly.

• Ensure safe working practices are followed in line with Health & Safety, COSHH and manual handling requirements.

• Operate cleaning equipment,machinery and waste management equipment safely and effectively.

• Monitor stock levels and report shortages of consumables,equip mentor materials.

• Report defects, damage,hazardsor equipment faults promptly to the Duty Manager.

• Support seasonal activities, reactivetasksand event-related operational requirements.

• Assist with the induction,training and development of operatives.

• Complete operational records,checklistsandrequireddocumentation accurately.

• Promote professional behaviour,teamwork and pride in the Centre.

• Escalate issues to the Duty Manager where standards,resourcesor service delivery are at risk.

• Undertake any reasonable duties necessary to support the effective operation of the Centre.

• Proven experience working in external cleaning, environmental services, wastemanagementor a similar operational role.

• Experience acting as a Working Team Leader, Team Leaderor Supervisor.

• Practical knowledge of external cleaning operations and waste management procedures.

• Understanding of recycling processes and environmental best practices.

• Awareness of Health & Safety, COSHH and manual handling requirements.

• Ability toorganisetasks, guideothersand lead by example.

• Comfortable working in a public, high-footfallenvironmentand outdoor conditions.

• Good communication skills and a practical, solution-focused approach.

• Reliable,proactiveandstandards-driven.

• BICScqualification or working knowledge ofBICScstandards.

• Experience working in a shopping centre,retailor mixed-use environment.

• Experience using external cleaning machinery and waste management equipment.

• 24/7 GP:
  Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and…