Airport Operations Control Centre Coordinator

The Airport Operations Coordinator will work as part of a small, highly professional team who are responsible for delivering world class operations through effective use of flow monitoring of our passenger journey end-to-end, whilst ensuring the safety and security of our airport campus.

The Airport Operations Control Centre (AOCC) is also responsible for co-ordinating all aspects of our incident and emergency response with 3 rd parties, in line with relevant procedures and contingencies. Our Airport Operations Coordinators work 12 hour shifts, covering 24 hours a day, 365 days a year. Additional information about the shifts worked can be provided at interview stage or upon request.

You can find out more about the team here .

The recruitment process for this role will comprise of three stages, conducted by members of our Airport Operations team. The first interview stage will be a Teams call to discuss your experience, CV and interest in the role. For successful candidates, you will then be invited forward to an interview which will include an aptitude test related to the role. There will then be a final, in person interview which will be a competency and values based interview.

The anticipated dates for these interviews are below. Due to operational requirements, we have limited flexibility on these dates:

• First stage Teams interviews: 6 th and 9 th November
• Aptitude assessment: 18 th and 23 rd November
• In person competency interview: 15 th and 16 th December

Please note, depending on the volume of applications, the recruitment process for this role may change. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application.

We can find out more about our interview process here .

• You will monitor and coordinate our daily operational response, providing situational awareness to the Airport Operations Manager (AOM) and key stakeholders through proactive review and management of airport CCTV systems.
• Coordinate airport resources in real-time, working in conjunction with the AOM and key partners. You will identify early deviations to the operational plan through use of technology and communication.
• Initiate and coordinate the airport and emergency service response to incidents, deputising as Bronze Commander as required.
• You will maintain a safe and secure airport environment including immediate response to security breaches and alarms, as well as delivering public announcements to the campus to keep staff and passengers informed.
• Work with control authorities as well as third parties to proactively reduce any potential criminal or terrorist related activity.
• Ensure compliance with all legal and statutory obligations applicable to this role including GDPR policies.
• You will have ownership of operational protocols and contingency plans as relevant within airport control, ensuring they remain fit for purpose.
• Coordinate and assure excellent use of radio protocol by stakeholders.
• Provide legal support to case work through the effective use of CCTV systems.

To apply for this role, you’ll ideally have experience in airport operations, a strong sense of personal ownership to business challenges and a passion for control centre environments.

The candidate should have the ability to communicate clearly in any situation and work well under pressure.

• This role requires the successful candidate to obtain a Counter Terrorist Check, so you must…