Shift Manager - Weekend shift

Overview

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 333188

Shift Manager – Weekend shift

Salary starting at £41,360, with 10% bonus potential, 25 days annual leave and a generous pension. Full time, Permanent. Edinburgh Mail Centre, 11 Cultins Road, Edinburgh, EH11 4YY
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We have a very exciting opportunity for someone to join us as a Weekend Shift Manager at our Edinburgh Mail Centre, helping us to continue to improve and deliver the best service.

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service.

It’s an important time in our history, as we make tech a bigger part of our operation, and you’ll be essential in helping our people to adapt and us to grow and evolve.

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

• Monday 14:00 – 22:00
• Friday 09:00 – 15:00
• Saturday 07:30 – 20:00
• Sunday 07:00 – 20:00

If you are interested in applying, please complete your application online and submit your current CV.

Please note:

If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise, more details…