Property Services Manager - Housing Association

Full-time | Hybrid (3 days office / 2 days WFH)

EVH Grade 8 | Competitive Salary

We are looking for an experienced and dynamic Property Services Manager to join a busy Property Services Team and play a key leadership role in delivering high-quality homes, safe communities, and exceptional customer service for our tenants and owners.

If you have strong experience in asset management, compliance, maintenance delivery, and leading technical teams, we would love to hear from you.

As Property Services Manager, you will take ownership of the day‑to‑day delivery of our property‑related services, ensuring our homes, estates, and common areas are maintained to a high standard.

You will lead a multi‑disciplinary team that includes Technical Inspectors, Factoring and Compliance staff, and Property Services Administrators. Working closely with the Property Services Director, you will help drive performance, improve service delivery, and ensure full compliance across our housing stock.

• Lead and support the Property Services Team, ensuring strong performance, accountability, and a customer‑focused culture
• Oversee reactive, planned, and cyclical maintenance programmes to ensure value for money and quality outcomes
• Manage statutory and regulatory compliance (gas, electrical, fire safety, asbestos, legionella, CDM, damp & mould, building safety)
• Monitor contractor performance, budgets, KPIs, WIP and debt management
• Deliver annual maintenance and asset investment programmes
• Oversee factoring services, estate maintenance, billing, and owner engagement
• Manage risk registers, audits, remedial actions, and compliance reporting
• Respond to tenant and owner enquiries, complaints, FOIs, and SARs
• Contribute to policy development, continuous improvement, and sustainability initiatives
• Deputise for the Property Services Director where required

We're looking for someone who brings:

• Strong background in property services, asset management, or technical housing compliance
• Experience managing planned, cyclical, and reactive maintenance
• Confident leadership skills with the ability to motivate and support a multi‑disciplinary team
• Excellent understanding of health & safety regulations and statutory compliance
• Experience working with contractors, procurement processes, and performance reporting
• Ability to analyse performance, solve complex issues, and drive improvements
• Excellent communication and stakeholder engagement skills
• A relevant professional qualification or equivalent experience is desirable.

• Hybrid working model (3 days in the office, 2 days WFH)
• A supportive and collaborative team environment
• Opportunities for professional development and progression
• The chance to make a meaningful impact within our communities

To be considered for this role, please submit your CV or call Laura for a confidential chat.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.