Lead Retail Banking Firm Supervisor

Job title:

Lead Retail Banking Firm Supervisor Division:
Supervision, Policy & Competition Department:
Retail Banking

• Salary:
  National (Edinburgh and Leeds) ranging from £60,700 to £80,766 and London from £66,600 to £86,666 (salary offered will be based on skills and experience)
• This role is graded as:
  Lead Associate - Regulatory
• Your recruitment contact is Tahir Khan via  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm‑specific, sector‑wide, and event‑driven work, with a strong focus on fairness, affordability, and consumer protection.

This is a great opportunity to join the forward‑looking team at a pivotal moment. We’re overseeing some of the most complex and high‑impact areas of fixed firm supervision, offering you the opportunity to get involved in high‑profile work on firm mergers and acquisitions while shaping and piloting our new supervisory approach aligned to our five‑year strategy.

In this role, you’ll help shape our workplan—bringing insight, leadership, and clarity to efforts that directly support our regulatory objectives. You’ll have the scope to elevate your leadership impact, coaching and empowering the team to deliver our supervision priorities with confidence and purpose. If you’re looking for a role where you will shape outcomes and your leadership will deliver clear, practical results, this is it.

• Working in partnership with the Manager to (i) plan, prioritise and allocate work across the team; (ii) take a role in managing, coaching and mentoring junior team members and overseeing their work to ensure timely progress is made to deliver supervisory outcomes; (iii) deputise for the Manager during periods of absence; (iv) and continuously improve internal processes by suggesting and implementing changes that result in better outcomes
• Manage and oversee team operations in an environment with frequent changes, ensuring high standards in casework and records management
• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with complex problems, and finding solutions that contribute to the development, implementation and oversight of effective, firm supervisory strategies
• Balance personal delivery with team leadership to produce supervisory outcomes aligned with the FCA’s strategic priorities and that protect consumers
• Working on event‑driven (reactive) work in response to firm issues and industry developments and forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and inclusively, building trusting relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority and trade bodies
• Contributing to the wider Department and Division, including making recommendations for continuous improvement
• Respond to emerging firm and industry developments with sound judgement across areas like financial crime, tech transformation, and consumer protection

• Proven experience in identifying consumer harm and developing/implementing supervisory strategies to mitigate risks
• Proven experience in building and managing relationships with stakeholders at all levels, including senior management
• Prior experience in managing, coaching, and developing other team members and effectively delivering work through others

• Good exposure or knowledge…