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Hybrid Senior Manager, Customer Services Transformation

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Lloyds Bank plc
Full Time position
Listed on 2026-02-15
Job specializations:
  • Management
    Business Continuity, Business Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: City of Edinburgh

A leading financial institution in the UK is seeking a Customer Services Model Office – Senior Manager to drive operational efficiency and enhance customer journeys. This role involves leading high-performing teams, collaborating with stakeholders to implement strategic initiatives. Ideal candidates should have a background in operational optimisation, excellent leadership skills, and a proven record in business transformation. The position offers hybrid working, a competitive salary, and a range of benefits including a generous pension contribution and wellbeing initiatives.
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Position Requirements
10+ Years work experience
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