Lead Customer Journey Manager

Location: City of Edinburgh

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* LOCATION:

** We seek a motivated individual with strong organizational and planning skills and a proven track record
** WHAT IS INVOLVED IN THIS ROLE
** Requirements analysis and solution development:
Engage with business collaborators to understand, challenge, and document underlying business and system needs, translating these into project scope, objectives, business goals, and requirements. Work with colleagues to determine the feasibility of solution options.

People Development:
Develop the team of Customer Journey Managers within Customer Solutions. Complete quality assurance and peer review of deliverables. Build and maintain effective working and influencing relationships with colleagues to share knowledge.

Experience in data analysis with the ability to examine data and make logical decisions based on the outputs. Detailed communication skills; clear and well-presented communication across all formats, from presentations and workshops to emails. Line Manager experience with the ability to mentor, train, and develop others, delivering proactive support including performance management. Creative problem-solving skills with experience across a wide range of projects.

Experience with agile delivery methodology.

Prior experience analysing Customer Journey in a rectification project.

Good working knowledge of LBG’s Customer Policy. Capability to work with and manipulate large volumes of data.
We also offer a wide-ranging benefits package, which includes:
Benefits you can adapt to your lifestyle, such as discounted shopping With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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