Senior Manager - BCB & CIB Incident Management; FTC

Overview

End Date
:
Tuesday 17 February 2026

Salary Range
: £0 - £0

Flexible Working Options
:
Hybrid Working

Job Title
:
Senior Manager - BCB & CIB Incident Management (12-Month Fixed Term Contract)

Location
:
Birmingham / Bristol / Edinburgh

Salary
: £83,000 - £100,000

Hours
:
Full-time, some out-of-hours work and participation in an on-call support rota will be required.

Working Pattern
:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We"re on a journey to build the bank of the future, and we need your help!

Are you looking for a fast-paced role where you influence decisions that affect colleagues and customers across Business & Commercial Banking (BCB) and Corporate & Institutional Banking (CIB)? If so, then a role in BCB & CIB resilience could be for you.

This 12-month fixed term contract offers a unique chance to expand your network across BCB, CIB and the wider Group, deepen your understanding of our services, and make a real difference in driving positive outcomes when it matters most to our customers.

BCB & CIB Incident Management sits within Supplier Management & Business Services’ Resilience team. We lead the response to the most critical incidents—those affecting significant numbers of customers, posing reputational risk, or impacting safety and security colleagues or customers.

This is a high-profile role where no two days are the same. You’ll need strong communication, relationship-building and resilience skills as you coordinate and support live incidents at all levels, including providing out-of-hours incident response on a rota basis.

Incidents can include an outage affecting one of our major channels such as CBO or GEM, a Cyber attack on one of our major clients or a Group-wide response such as a building evacuation or an issue with our ATMs.

You'll lead a team that deliver activities across the following capabilities:

• Building and developing the BCB & CIB Incident Management team capability.
• Responding to Gold incidents, deputy chair for Silver incidents and chairing BCB & CIB Bronze and sub Bronze incidents.
• Continually improving the Incident Framework ensuring alignment to new products & applications.
• Creation of playbooks to ensure controlled and coordinated responses as well as maintaining service continuity during disruption.
• Performing post-incident and problem management (Root Cause) activities.
• Providing support to and delivering against wider BCB & CIB business objectives.
• Representing BCB & CIB at key governance and industry meetings.
• Ensure our incident response plans are robust and operational resilience is embedded within the Group’s incident response.
• Owning our incident communications, including keeping senior stakeholders and the regulators up to date on incidents.
• Supporting key clients with out of hours incident management support.

• Strong leadership and collaboration skills, with a good understanding of Operational Resilience
• A customer-centric mindset, with experience shaping customer treatment strategies for major clients
• Proven experience delivering complex pieces of work through others
• A proactive and organised approach, able to prioritise effectively
• The ability to grasp complex issues quickly and take decisive action
• High resilience and the ability to manage multiple competing priorities under pressure

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability,…