Operations Manager

VPZ is the UK’s number one vape retailer. Since opening our first store in Edinburgh, we've expanded to over 190 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry, this is a great time to join us as we continue to grow.

You’ll play a central role in overseeing the operational function across the business, ensuring everything runs smoothly, effectively, and efficiently. From streamlining processes to managing stakeholders and delivering projects, you’ll be at the heart of what keeps the business moving and performing at its best.

• Provide day-to-day operational oversight, ensuring seamless execution of business processes.
• Prioritise and manage multiple work streams with a clear focus on outcomes and deadlines.
• Collaborate with key stakeholders across departments to drive alignment and operational improvements.
• Lead cross-functional projects from inception to completion, ensuring clear goals, timelines, and measurable success.
• Identify and implement opportunities to improve systems, workflows, and resource management.
• Monitor performance metrics and produce reports to support data-driven decision-making.
• Support retail operations (experience in retail is a plus) and contribute to customer experience improvements.

• Proven experience in an Operations Manager or similar role.
• Strong organisational skills with the ability to multitask and manage competing priorities.
• Excellent communication and stakeholder management skills.
• A confident decision-maker with the ability to influence and inspire others.
• Demonstrated experience leading projects through to successful completion.
• Retail or consumer-facing industry experience is highly desirable.
• Proactive, solutions-focused mindset with attention to detail.

Please ensure you apply with an up-to-date CV.

Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening and right to work checks