Rectification & Remediation Lead

LOCATIONS: Edinburgh / Birmingham / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Join Lloyds Banking Group as a Rectification & Remediation Lead, responsible for leading the end‑to‑end design, governance and delivery of complex rectification and remediation programmes across our Corporate & Institutional Banking (CIB) division.

You’ll ensure timely, proportionate and regulator‑defensible resolution of control weaknesses, including back‑book remediation, customer detriment assessment, redress design and root cause analysis – protecting customers and strengthening CIB’s control environment.

Define and own the Rectification & Remediation framework, ensuring programmes are scoped, prioritised and delivered to agreed outcomes and regulatory timelines.

Lead end‑to‑end remediation delivery, including back‑book remediation, customer detriment assessment, redress design/build and implementation of balanced control fixes.

Ensure closure is robust and defensible, with clear evidence of resolution, risk reduction and controls that prevent recurrence.

Establish consistent portfolio governance, oversight and decision‑making, with clear standards for reporting, review and approvals across remediation activity.

Act as the senior point of contact for material regulatory, audit and customer risk issues, coordinating responses and driving timely resolution.

Provide clear executive‑level MI and reporting (including dashboards) to senior forums and Board‑level committees, tracking themes, root causes, ageing, outcomes and risk reduction.

Provide oversight of large, complex remediation programmes requiring cross‑functional delivery across the business, Risk, Audit, Legal and Operations.

Constructively challenge senior leaders on approach, scope, remediation strategy and customer outcomes, influencing decisions on complex topics.

Maintain strong delivery control across programmes (dependencies, progress, risks/issues and outcomes), taking decisions through the right governance forums when intervention is needed.

Build and lead a high‑performing remediation function with strong programme management, risk and technical capability.

Set clear expectations, coach and develop the team, and create the conditions for consistent, high‑quality delivery.

Embed a culture of ownership, accountability and regulatory discipline, with a focus on improving customer outcomes and strengthening controls.

5+ years' experience leading complex remediation / rectification / control remediation programmes in a financial services environment, with accountable delivery and audit‑ready outcomes.

Strong capability in assessing customer detriment (including identifying systemic detriment and customer cohorts) and translating that into a clear remediation approach.

Experience designing or supervising redress approaches (including requirements definition and governance) and ensuring consistent application of the agreed methodology.

Proven ability to lead root cause analysis and ensure lessons learned are embedded so issues do not recur (prevention as well as fix).

Strong governance and senior engagement – able to provide credible challenge, drive decisions, and manage material issues with Risk, Audit and business leaders.

Strong management information and reporting capability – able to provide clear executive‑level MI and maintain robust closure evidence/records that support regulatory assurance.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

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