Head of Trust & Depositary Senior Director

About the Role

BNY is seeking a Senior Director to lead the UK Trust & Depositary (T&D) business. This role is accountable for jurisdictional performance, regulatory compliance (including FCA CASS where applicable), exemplary client service, robust legal entity governance, disciplined financial oversight, and execution of the Global Operating Model. The Senior Director will set vision and direction, develop high-performing teams, act as a visible culture carrier, and raise BNY’s external profile—particularly in Edinburgh—through purposeful client engagement, strategic partnerships, and curated industry events.

The role embodies BNY’s Principles:
Be Client Obsessed, Spark Progress, Own It, Stay Curious, Thrive Together, and advances our Strategic Pillars:
Be More for our Clients, Run our Company Better, Power our Culture.

In this role, you’ll make an impact in the following ways:

Set the UK T&D strategic agenda aligned to global product strategy; translate strategy into clear objectives, measurable outcomes, and a disciplined execution plan.

Drive innovation, risk reduction, operational resilience, and efficiency through continuous improvement and adoption of the Global Operating Model.

Represent UK T&D in cross-functional forums; provide crisp, outcome-focused reporting on performance, risks, client pipeline, major escalations, and prioritization inputs.

Build and lead a high-performing, diverse team with clear goals, accountability, and coaching; invest in succession planning and critical role coverage.

Act as a visible culture carrier—model BNY Principles, foster psychological safety, collaboration, and growth mindsets; embed rigorous standards for conduct, ethics, and client-first behaviors.

Elevate talent density through structured capability building (e.g., CASS, depositary obligations, AML/KYC, operational resilience), mentoring, and performance management.

Champion DEI and a non-hierarchical, transparent leadership style; remove blockers and empower teams to deliver.

Increase BNY’s profile in Edinburgh: develop and execute a stakeholder engagement plan covering clients, prospective clients, asset managers, advisers, trade bodies, universities, and industry associations.

Lead proactive client engagement: meet clients regularly, host executive round tables, and conduct portfolio reviews to strengthen relationships and uncover growth opportunities.

Organize and host client-facing events in Edinburgh (and UK-wide as relevant): set event strategy, themes and content; partner with Marketing/Communications; track ROI through attendee quality, satisfaction, and follow-on opportunities.

Serve as a thought leader: deliver keynote talks, panels, and authored content; build partnerships with industry bodies to amplify BNY’s voice and influence.

Embed a client-obsessed culture; ensure quality, timely service delivery, responsive escalation handling, and proactive communication.

Oversee client pipeline reporting, new product requests, major escalations, and service recovery; ensure structured root‑cause analysis and durable fixes.

Ensure continued compliance with UK regulation and timely, accurate regulatory reporting; maintain constructive relationships with UK regulators.

Collaborate with Regulatory Affairs to define, implement, and assure operating Principles and associated standards; sponsor regulatory/thematic inspections and drive remediation to closure.

Maintain strong oversight of CASS governance (where applicable): systems/controls, breach management, reconciliations, record‑keeping, CMAR reporting, acknowledgment letters, third‑party custodian due diligence, and the CASS Resolution Pack.

Operate within UK legal entity/branch governance; ensure appropriate reporting and escalation into committees, councils, and governance forums.

Establish and chair local governance structures required by regulation and entity management; provide timely, accurate…