Client Implementation Executive, Managing Director

Overview

Who Are We Looking The Managing Director, Client Implementation Executive, is accountable for the commercial, operational, and strategic success of State Street Alpha client implementations. This role owns delivery outcomes for the firm’s most complex, high‑value, and visible client transformations and acts as State Street’s senior executive authority for implementation execution.

The role operates at the intersection of client partnership, delivery governance, and strategic change, with direct accountability for execution credibility, risk management, and value realization. It requires the judgment to lead through ambiguity, the authority to challenge both clients and internal senior leadership, and the discipline to ensure delivery integrity at scale.

This is a senior leadership role, expected to influence direction across the Alpha Implementation organization and the broader enterprise.

Why This Role Matters State Street Alpha is a flagship enterprise platform that connects front, middle, and back office capabilities across the investment lifecycle. Alpha implementations are mission‑critical, multi‑year transformations that materially affect client operating models, risk posture, and competitive positioning. As a Managing Director, Client Implementation Executive, you will directly represent State Street at the most senior client levels, ensuring Alpha implementations are delivered with discipline, transparency, and executive credibility in a complex and fast‑moving market environment.

The Managing Director, Client Implementation Executive is the single point of accountability for:

• Successful delivery of Alpha implementation programs
• Maintenance of delivery credibility with client executive leadership
• Protection of State Street’s operational, reputational, and commercial interests
• Executive‑level governance, escalation, and decision‑making
• Long‑term client relationship health during and after transformation

• Own end‑to‑end accountability for Alpha implementation programs, including client outcomes, delivery integrity, and executive stakeholder confidence
• Set program direction and success criteria aligned to Alpha strategy, contractual commitments, and client business objectives
• Approve and govern integrated delivery plans across State Street teams, clients, and critical third‑party providers

• Establish and chair executive‑level internal and client governance forums
• Serve as the senior escalation authority for delivery risks, issues, and strategic trade‑offs
• Ensure transparent, decision‑ready reporting to internal executives and client leadership
• Own change control decisions with material scope, timeline, or financial impact

• Act as the senior delivery counterpart to CIOs, COOs, Heads of Operations, and other C‑suite stakeholders
• Build and sustain trusted, long‑term executive relationships with clients
• Manage complex stakeholder dynamics, including conflicting priorities and cross‑organizational dependencies
• Protect delivery credibility by addressing risks early and decisively

• Own program financial governance, including budget management, forecasting accuracy, and resource utilization
• Ensure delivery efficiency and financial discipline across complex, multi‑party programs
• Partner with commercial and product leadership to align delivery execution with client commitments

• Provide senior leadership and direction to Program Directors, Program Managers, and Project Managers
• Actively coach senior delivery leaders and resolve high‑impact delivery challenges
• Set delivery standards, behaviors, and expectations across Alpha implementations
• Influence talent development and succession planning within the Alpha Implementation organization

• Drive continuous improvement across implementation methodology, governance, and execution models
• Identify systemic delivery risks and lead corrective action at the enterprise level
• Contribute to Alpha implementation strategy, operating model…