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Head of Customer Care

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Crown Office and Procurator Fiscal Service
Full Time position
Listed on 2026-06-03
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Head of Customer Care & Experience
Location: City of Edinburgh

The Crown Office and Procurator Fiscal Service is seeking a Head of Customer Care to enhance customer service delivery across Scotland’s essential public service. The successful candidate will lead the organisation's approach to supporting victims and witnesses, ensuring services are effective and compassionate.

This senior role requires strong leadership and operational skills, with a focus on continuous improvement. Benefits include flexible working hours and generous holiday entitlement.

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