Interim Community Hub Operations Manager

Overview

Help shape the future of one of Edinburgh's most loved community hubs. The Eric Liddell Community is a thriving care charity and community hub based in the heart of Morningside. Every year, we welcome over 80,000 visitors through our doors, provide specialist support for people living with dementia and unpaid carers, host hundreds of community activities, and generate vital income through our café, room hire, office rentals and community facilities.
We're looking for an experienced and proactive Interim Community Hub Operations Manager to lead the day-to-day operation of our Community Hub while helping us prepare for the future. This is an exciting opportunity for someone who enjoys combining operational leadership with practical problem-solving and improvement. You ll oversee our front desk, café and caretaking teams, ensure our building remains safe and welcoming, and help us identify new ways to maximise the impact, sustainability and income-generating potential of our Hub.

• Reporting to the CEO and working as part of the leadership team, you will:
• Lead the day-to-day operation of our busy Community Hub
• Manage front desk, café and caretaking functions
• Oversee health & safety, facilities management and compliance
• Support room hire, office rental and tenant relationships
• Drive operational improvements and strengthen systems and processes
• Help identify opportunities to increase income and improve the use of our building and spaces
• Lead and support a dedicated team of staff and volunteers
• Contribute to the future development and sustainability of The Eric Liddell Community

You will bring:

• Experience managing building or venue operations within a community, hospitality, charity or public-facing environment
• Strong facilities management and health & safety knowledge
• Experience leading and motivating teams
• Excellent organisational and problem-solving skills
• Commercial awareness and a focus on value for money
• Experience managing multiple priorities simultaneously
• Confidence working with a wide range of stakeholders, customers, tenants, contractors and volunteers
• A positive, collaborative and approachable leadership style

You'll be someone who enjoys improving systems, spotting opportunities and helping people work together effectively.

This is a chance to play a key role in a respected Edinburgh charity at an exciting point in its development. You'll be joining an organisation with ambitious plans for the future, a strong reputation for care and community impact, and a commitment to creating a place where no one feels lonely or isolated.

• 30 days annual leave (inclusive of public holidays), pro-rata
• Employer matched pension contribution
• Occupational sick pay
• Death in service benefit
• Flexible working arrangements
• TOIL policy
• 40% discount in Café
• Connect Edinburgh Leisure Community Access Card