Lead Retail Banking Firm Supervisor

Job title: Lead Retail Banking Firm Supervisor

Division: Supervision, Policy & Competition

Directorate: Retail Banking

• Salary:
  National £60,700 to £70,700 and London £66,600 to £77,600 (salary offered will be based on skills and experience)
• This role is graded as:
  Lead Associate – Regulatory
• Your External recruitment contact is Tahir Khan via
• Your Internal recruitment contact is Rumana Hussain via
• Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

In the Retail Banking Directorate, we supervise the largest retail banks and work alongside an extensive network of internal and external stakeholders to protect consumers and drive forward better outcomes for them. The teams across the Directorate work collaboratively on a variety of high-profile issues spanning Financial Crime & Fraud, Operational Resilience, Consumer Duty and Access and more.

• Working in partnership with the Manager to (i) plan, prioritise and allocate work across the team; (ii) take a proactive role in coaching and mentoring junior team members and overseeing their work to ensure timely progress is made to achieve supervisory outcomes (iii) depute for the Manager during periods of absence
• Analysing firms’ business models and strategies and identifying the key risks of harm, dealing with complex problems, and finding solutions that contribute to the development, implementation and oversight of effective, assertive supervisory strategies to address key risks of harm
• Escalating issues and effectively communicating supervisory assessments and proposed mitigating actions to senior management
• Using data to identify trends, outliers and provide insights to support the Division’s work
• Working on event-driven (reactive) work in response to firm issues and industry developments and forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and inclusively, building strong relationships with stakeholders across the Directorate, the wider FCA and key external stakeholders such as the Prudential Regulation Authority and trade bodies, contributing to an environment where all opinions are listened to and respected and engaging with the FCA Diversity and Inclusion agenda
• Contributing to the wider Department and Division, including making recommendations for continuous improvement of our processes, supporting colleagues and identification of sector-wide risks and issues

• Experience identifying harm and developing/implementing supervisory strategies to mitigate risks
• Demonstrable experience building and managing relationships with internal and external stakeholders at all level
• Prior experience managing, coaching, and developing other team members and effectively delivering work through others

• Effective communication skills including oral, written and presentation skills
• Strong focus on operational effectiveness as demonstrated by an ability to help organise, plan, and manage conflicting priorities and allocate work within the team
• Ability to manage complex and large pieces of work with minimal oversight
• Ability to think critically about the strengths and weaknesses of firms' business models and strategies to identify relevant risks, issues and themes and arrive at appropriate judgements
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work
• An understanding of FCA supervision including use of interventions/tools, risk management and prioritisation approaches
• Flexible approach to change and an ability to adapt…