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Lead AI-Driven Conversational Banking Transformation
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-12
Listing for:
LLOYDS BANKING GROUP
Full Time
position Listed on 2026-06-12
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
LLOYDS BANKING GROUP is seeking a Senior Manager to drive the evolution of Conversational Banking. This role involves shaping AI capabilities that support millions of customers, enhancing service experiences, and driving large-scale transformations.
Ideal candidates will have extensive experience in transforming customer service operations, strong leadership abilities, and experience in managing complex change. The position is hybrid, requiring at least two days per week in the office.
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