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Senior Manager — AI‑Driven Conversational Banking
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-13
Listing for:
Lloyds Banking Group
Full Time
position Listed on 2026-06-13
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
Lloyds Banking Group is seeking a Senior Manager for Conversational Banking Transformation to lead the evolution of digital customer service. This role is pivotal in shaping AI capabilities that support millions of customers.
Responsibilities include managing a high-impact change portfolio, enhancing customer journeys, and fostering collaboration across diverse teams. Candidates should have extensive experience with large-scale transformations in customer service and operations.
The position offers a hybrid working pattern, competitive salary, and a wide range of benefits including generous pension contributions and performance-related bonuses.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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