Senior Housing Officer

Senior Housing Officer – Edinburgh

Horizon Housing Association (part of Link Group Limited) is looking for a Senior Housing Officer to lead high‑quality housing services in the Edinburgh area. Salary is £50,785 – £55,761 per annum.

As Senior Housing Officer you will provide day‑to‑day leadership of the Housing and Tenancy Sustainment Teams, supporting staff to deliver effective, customer‑focused services across tenancy management, income recovery, estate management and tenancy sustainment. You will take a lead role in managing complex cases, supporting vulnerable tenants, driving early intervention approaches and working closely with the Housing and Communities Manager to support service improvement and ensure alignment with Horizon’s strategic priorities.

• Responsibility – we all take responsibility for our actions.
• Equity – we are all equal, different and aim to provide inclusive environments.
• Social Impact – we strive to ensure a positive social impact from our activities.
• Participation – we proactively provide opportunities for people to engage with us.
• Empathy – we work to understand how people feel and treat them with dignity.
• Challenge – we challenge ourselves and others towards excellence and innovation.
• Transparency – we are open and honest about what we do.

• Lead the day‑to‑day delivery of housing services across tenancy management, income recovery, estate management and tenancy sustainment.
• Manage a wide range of housing management issues including arrears control, voids, anti‑social behaviour and tenant participation.
• Handle complex and sensitive situations, including early intervention and sustained tenancy support.
• Ensure compliance with housing legislation, Housing Benefit, Universal Credit and choice‑based lettings.
• Lead investigations of complaints in line with regulatory requirements.
• Collaborate with statutory agencies, voluntary organisations and professional partners to achieve positive outcomes.
• Communicate effectively with staff, tenants and the wider community.
• Support service improvement initiatives, ensuring services are evidence‑led and efficient.

• Minimum a CIH Level 3 qualification, or an equivalent HNC‑level qualification (or willingness to work towards this).
• Strong understanding of housing management and a commitment to excellent customer service.
• Experience in a housing association, local authority or similar environment.
• Experience managing complex, sensitive, and high‑risk cases.
• Knowledge of housing legislation, Housing Benefit, Universal Credit, and choice‑based lettings.
• Experience with complaints handling according to regulatory requirements.
• Strong partnership working skills with statutory agencies, voluntary organisations and professional partners.
• Effective communication skills and proven team leadership.
• Commitment to equality, diversity and inclusion.
• Access to personal transport and a full UK driving licence or alternative arrangements for travel across operating areas.

• Competitive salary reviewed annually with potential performance‑related increases.
• 35 days holiday per year (inclusive of public holidays), pro‑rated and increase to 40 days after 1 year.
• Opportunity to buy and sell holiday days.
• Enhanced company sick and family‑friendly pay.
• Access to paid qualifications, learning and development programmes and funded professional membership.
• Defined contribution pension with matched employer contributions and additional voluntary options.
• Life assurance scheme providing death‑in‑service benefits.
• Health cash plan for employees (and dependents) with additional benefits and discounts.
• Access to a salary‑exchange car leasing scheme, credit‑union savings, cycle‑to‑work and other employee‑focused schemes.
• Employee assistance programme for health, mental and financial well‑being.
• Annual flu vaccination and access to corporate clothing vouchers.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds who share our commitment to inclusion. As a Disability Confident Leader, we will interview all disabled candidates that meet the essential criteria.