Product Proposition Manager - Cards

Join us as a Product & Proposition Manager, where you will develop and deliver frameworks to ensure our credit card products are compliant, transparent, and deliver fair customer outcomes, while directing and challenging cross-functional activity across the customer lifecycle to ensure effective design and controls. You will work closely with Risk teams to maintain oversight and alignment, present clear evidence to senior stakeholders on product performance and compliance, and support engagement with regulators and industry bodies on credit card product design.

To be successful as a Product & Proposition Manager, you should have:

• Extensive knowledge of credit card markets and product management with a broad understanding of financial services and lending.
• Experience working across the customer life cycle with cross functional teams,developing risk management frameworks, operating in risk based environments and assessing customer outcomes.
• Experience of achieving customer driven goals by leading cross functional teams to deliver great business and customer outcomes.
• Experience of decision making and prioritising across multiple short, medium andlong term activities, often with complex stakeholder groups and broad ranging goals.
• Well developed numerical and analytical skills with solid commercial acumen.

Some other highly valued skills may include:

• Proficiency in SAS and SQL.
• Experience working within agile methodologies.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Glasgow or Edinburgh.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to…