Housing Officer, Management

Your new company
We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.

This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base.
Your new role

• Manage a patch of tenancies, ensuring effective tenancy sustainment and support
• Deliver a high standard of customer service, acting as a key point of contact for tenants
• Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes
• Support vulnerable tenants, working in partnership with internal teams and external agencies
• Monitor rent accounts and take appropriate action to manage arrears
• Carry out property inspections and ensure homes meet required standards
• Maintain accurate records in line with compliance and regulatory requirements

What you'll need to succeed

• Proven experience in a Housing Officer or similar role
• Strong understanding of tenancy management and housing legislation
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a busy and varied workload
• Customer-focused approach with a commitment to supporting tenants
• ...