Senior Property Manager

Senior Property Manager

Location:

6B New Mart Road

Salary: £39,000

Annual Leave: 30 days (including statutory holidays)

We show up to win for landlords, tenants, and each other.

We believe property management should never be a passive service.

It’s a game of grit, trust, and execution. We earn respect through action, move with professionalism, and deliver results - not because it’s easy, but because it matters.

And just like every great team, we are driven by our culture and backed by each other.

As a Property Manager / Senior Property Manager, you are responsible for managing the full lifecycle of tenancies, ensuring every landlord and tenant receives an exceptional experience from move‑in through to move‑out.

You are the central point of contact throughout the tenancy journey, balancing customer service, compliance, problem‑solving, and commercial awareness to protect our clients’ assets and deliver outstanding results.

Senior Property Managers will also provide guidance, coaching, and support to colleagues, helping raise standards and develop the wider team.

You set the standard in demonstrating our four core values:

• Respect – For clients, tenants, and colleagues — always.
• Professional – We take pride in doing things properly.
• Results Driven – We deliver measurable outcomes that move the needle.
• Graft, Grit & Gumption – We get stuck in, keep going, and think smart.

We are seeking an experienced and driven Senior Property Manager to join our growing team.

You will take ownership of a portfolio of properties and manage every stage of the tenancy lifecycle, ensuring properties remain compliant, issues are resolved efficiently, landlords are informed, and tenants are supported throughout their tenancy. The role also includes supporting and mentoring team members while helping drive operational excellence across the department.

• Manage tenancies from move‑in to move‑out.
• Coordinate tenant onboarding, tenancy documentation, renewals, rent reviews, and tenancy terminations.
• Ensure a smooth customer experience at every stage of the tenancy.
• Proactively manage tenancy milestones and key dates.

• Build strong relationships with landlords and tenants through clear, proactive communication.
• Act as the primary point of contact throughout the tenancy.
• Resolve complaints, disputes, and escalated issues professionally and efficiently.
• Deliver advice and recommendations that protect landlords’ investments and support tenant retention.

• Coordinate maintenance works and contractor attendance.
• Ensure repairs are handled promptly and cost‑effectively.
• Monitor outstanding issues through to completion.
• Conduct and review property inspections, identifying risks and opportunities for improvement.

• Ensure properties remain fully compliant with Scottish legislation and safety requirements.
• Monitor certification requirements including gas safety, EICR, and HMO compliance.
• Manage deposit disputes and complex tenancy matters.
• Maintain accurate records and documentation.

• Identify opportunities to improve landlord retention, tenant satisfaction, and operational efficiency.
• Support business objectives through effective portfolio management and service delivery.

• Mentor and support Property Managers.
• Share knowledge and best practice across the team.
• Assist with training, onboarding, and performance development.
• Help foster a positive, accountable, and high‑performing culture.

• Essential:
• 5 years’ experience in residential property management.
• Strong knowledge of Scottish lettings legislation and compliance requirements.
• Excellent communication and relationship‑building skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Highly organised with excellent attention to detail.
• Proficiency in property management software (SME, Fixflo, Inventory Base) and Google Workspace.
• ARLA Propertymark and/or Letwell qualification.
• Experience managing HMO properties.
• Desirable:
• Previous experience mentoring or leading colleagues.
• Experience managing complex tenancy…