Chief of Staff - FTC

Key Accountabilities

• Drive strategic execution:
  You will act as a trusted advisor to the Head of Tesco Bank and Tesco Bank Leadership Team (TBLT), translating Tesco Bank’s strategic priorities into clear, actionable plans and ensuring disciplined delivery across the business.
• Lead executive governance and performance cadence:
  You will oversee the Bank’s governance forums, business reviews, and performance tracking, ensuring robust decision-making, clear accountability, and alignment to financial and operational targets.
• Orchestrate cross-functional delivery:
  You will coordinate enterprise-wide initiatives, working across business, risk, finance, and technology teams to unblock issues, manage dependencies, and ensure delivery against critical milestones.
• Enhance organisational effectiveness:
  You will identify opportunities to improve operating model, decision-making, and ways of working—driving simplification, pace, and accountability at an Executive level.
• Own executive communications and stakeholder alignment:
  You will shape high-quality materials and messaging for internal and external stakeholders, ensuring a consistent narrative and clear articulation of strategy, performance, and priorities.
• Support Head of Tesco Bank and TBLT effectiveness:
  You will manage priorities, decision pipelines, and key engagements for the Head of Tesco Bank, enabling focus on the highest-value activities while strengthening the effectiveness of the wider Executive team.

Purpose of the role

To enable the success of senior executives by helping navigate complex challenges, make informed decisions and deliver against their strategic objectives.

Accountabilities

• Strategic support to senior executives, such as the CEO or other top-level leaders including assistance in the development and execution of in year and multi-year business strategy, research, and analysis to support decision-making and act as delegate for the senior executive in specific situations.
• Management of Colleague engagement planning in line with the strategic direction, managing communication channels and ensuring effective coordination across different departments and teams.
• Management of key projects and strategic initiatives on behalf of senior executives, ensuring strategic projects are on track, monitoring of progress, and provision of regular updates to the executive team.
• Improvement of operational efficiency, alongside functional partners, within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of consistently excellent best practices to enhance productivity and effectiveness.
• Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Analyse and draw insight to drive performance. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, cost management and monitoring of financial performance against targets.
• Support to senior leadership to ensure appropriate resourcing across the business/function including planning and forecasting, partnering with HR to drive talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Support to the senior executive with risk and control oversight, escalation, crisis management and risk mitigation, support the development of contingency plans, coordination of responses to emergencies, and ensure business continuity.
• Implementation of a robust governance framework which supports the board of directors, executive forums and governance committees through the preparation of board materials, organisation of meetings, and ensuring compliance with regulatory requirements.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business…