Mobile Phone Repair Store Manager

Store Manager

Location:

Edinburgh
40 hours per week
Salary: £29,512.35 – £32,000 plus bonus

Do you enjoy working with technology, taking ownership and helping others succeed? At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness. This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.

• Act as Store Manager for your location, taking ownership of daily operations
• Support walk‑in customers and manage scheduled repair appointments
• Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
• Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
• Manage repair workflows and priorities throughout the week
• Oversee stock control, ordering and inventory accuracy
• Maintain store presentation, safety and security standards
• Proactively recommend accessories and solutions to support sales growth

• Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
• Confidence working independently and taking accountability for results
• Strong organisational skills with the ability to manage customers, repairs and stock
• Clear, friendly communication skills and a customer‑first mindset
• A proactive approach to problem solving, mentoring and sales opportunities

• £29,512.35 – £32,000 plus bonus, basic salary plus an attractive commission structure
• Quarterly store manager bonus
• Ongoing training and personalised career development
• 21 days holiday plus 8 bank holidays, increasing with length of service
• Company pension scheme and additional benefits
• A supportive, high‑performance culture with annual awards and recognition
• The opportunity to run and shape your own store within a growing business

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.