Service Manager

At Cross Reach, our Service Managers create environments where older people feel safe, valued and able to live fulfilling lives. They build strong teams, drive continuous improvement and ensure every person receives compassionate, person‑centred support.

We're looking for an experienced and inspiring leader to manage one of our residential services for older people. This is an opportunity to shape the future of an established service, support a dedicated team and make a lasting difference to the lives of the people who call it home.

If you’re passionate about delivering exceptional care, developing people and leading positive change, we’d love to hear from you.

As Service Manager, you’ll provide strategic and operational leadership for the service, ensuring older people receive the highest standards of care while creating an environment where colleagues feel supported to thrive. You’ll oversee every aspect of service delivery, from quality and compliance to people management and financial performance. Working closely with colleagues across Cross Reach and partner organisations, you’ll help shape services that respond to the changing needs of older people and their communities.

• Leading, motivating and developing a multidisciplinary team to deliver outstanding, person‑centred care.
• Creating a positive, inclusive culture where colleagues feel valued, supported and empowered to succeed.
• Maintaining high standards of quality, governance, safeguarding and regulatory compliance.
• Driving continuous improvement through quality assurance, innovation and service development.
• Managing budgets, staffing and resources to ensure effective and sustainable service delivery.
• Leading recruitment, supervision, performance management and professional development across the team.
• Building strong relationships with families, health and social care professionals and partner organisations.
• Using service data, quality information and performance measures to inform decision making and improve outcomes.
• Supporting the strategic direction of Cross Reach and contributing to the development of services within your locality.

You’ll be a compassionate and confident leader who understands that exceptional care starts with exceptional people. You’ll know how to inspire teams, support colleagues to develop and create a culture where high standards and kindness go hand in hand.

You’ll be comfortable balancing operational responsibilities with strategic thinking and will have the confidence to make decisions that improve outcomes for the people we support, their families and your team.

• An SVQ Level 4 in Social Care.
• A management qualification, or be working towards one in line with SSSC requirements.
• Experience leading residential or social care services.
• Strong leadership, coaching and people management skills.
• Experience managing budgets, staffing and operational performance.
• Excellent communication and relationship‑building skills.
• Good IT skills, including Microsoft 365.
• Registration with the SSSC (or eligibility to register).
• Membership of the PVG Scheme, or willingness to undertake the necessary checks.

We offer a range of benefits, including a generous contributory pension plan, enhanced family‑friendly policies, a health cash plan and a reward scheme with retail and leisure discounts. Support is also available through a care concierge service to assist you with life’s challenges.

As we do our work in Christ’s name, the role requires a Christian faith and the ability to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

Applicants must be a member of the Protecting Vulnerable Groups scheme and undertake the necessary vetting checks. Registration with SSSC is also required. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best.