Enterprise Resiliency Office - Operational Resilience Enablement, Vice President

Who we are looking for

The Enterprise Resilience Office (ERO) is responsible for developing, governing, and advancing State Street’s global resilience strategy. ERO ensures the organization can design, maintain, and continuously mature risk-appropriate continuity and recovery capabilities that safeguard the delivery of critical business services across all market environments.

An opportunity within the Enterprise Resilience Office supporting the Operational Resilience Programme has become available. The successful candidate will support the implementation/enablement of State Street’s Global Resilience Programme with particular focus on driving the design, execution, and continuous maturity of the firm’s Impact Tolerance framework across Critical Business Services (CBS).

The Operational Resilience - Enablement VP will be responsible for participating in all aspects of the framework inclusive of maturing the quality, coherence and impact of our resiliency programme. This role will contribute to the delivery of State Street’s operational resilience objectives by partnering with business, corporate functions, and executive leadership to drive alignment to the firm’s strategic resilience and service continuity priorities.

• Lead the end‑to‑end lifecycle of impact tolerance, including definition, analysis validation, and periodic review.
• Ensure Impact Tolerances are articulated through clear statements aligned to time and volume thresholds for disruption tolerance. Oversee recalibration based on scenario testing outcomes, material events, and dependency changes.
• Drive consistency of application across all Critical Business Services and legal entities.
• Strengthen data integrity, governance, and methodology underpinning impact tolerance calculations.
• Reduce reliance on manual processes by driving standardisation, automation, and tooling enablement. Build a scalable and repeatable process to calculate impact tolerance.
• Ensure impact tolerance practices meet expectations from global regulatory frameworks (e.g., PRA, HKMA, MAS, CPS 230).
• Keep track of ITOL breaches, ensure impact tolerance outcomes, breaches, and remediation progress to governance forums (e.g., ERRC).
• Maintain audit‑ready documentation and defensible rationale for all impact tolerance decisions.
• Define and implement a forward‑looking roadmap to mature impact tolerance capabilities. Codify knowledge through standards, playbooks, templates, and training.
• Build and develop specialist capability across regions to enable consistent execution.
• Assess the regulatory requirements for the different Critical Business Services and entities in the region and compare to current approach being taken, identifying any gaps and proposing required uplifts, actions or mitigations.
• Apply knowledge of business unit operations and leverage that to develop and execute the Enterprise resiliency programme components and associated standards.
• Implement and support the business units in their execution of the repeatable framework of cyclical resilience activities to meet strategic and regulatory requirements.
• Facilitate workshops and provide expertise / experience provide SME support.
• Project leading and actively participating in wider State Street projects related to operational resilience.
• Producing content and presenting to boards, relevant committees, governance forums and leadership teams.
• Being involved in meetings with Global EVPs, and supporting local SMFs.
• Promoting a culture of operational resiliency awareness and appropriate governance.
• Deputising for manager when required, including on client interactions.

Degree level

• Expertise in Operational Resilience, with strong focus on impact tolerance design and execution.
• Strong understanding of financial services operations (payments, custody, trade lifecycle, client servicing).
• Proven ability to assess end‑to‑end service delivery and disruption propagation across dependencies.
• Demonstrated experience in:
  • Developing quantitative and qualitative methodologies.
  • Interpreting complex data and identifying vulnerabilities.
  • Translating analysis into…