A465 OJV Service Manager; GR

The Service Manager will have overall responsibility for the safe, efficient and effective delivery of the Services and will be the Service Providers senior representative for the Project.

• Competent resources are in place and the organisation provides a depth of knowledge.
• Process and procedures are in place to deliver the services ‘right first time’ and full compliant.
• A culture of ‘network stewardship’ is maintained, where the Services Provider’s team take pride in the network and strive to deliver an excellent user experience.
• Safe movement of traffic on the network through effective planning and management of works
• Liaison with The Authority and Authority Parties and engagement with key stakeholders is managed in accordance with Schedule 32 of the Agreement.
• Accurate reporting on performance by the team and the prompt collection of data and information.

• Lead Service delivery, set standards to facilitate high performing teams in line with Company H&S Roles & Responsibilities & legislative requirements including those related to quality and environmental.
• Ensure Management Plans and documentation required by BMS and Contract specific requirements are produced in line with programme, including all documentation for the PTU.
• Appoint project team members competent for type/complexity of project and ensure adequate resource available to safely plan & deliver the Service.
• Ensure project appointments in place for TWC, Permits, TSCO, Lifting etc.
• Oversee all Procurement in timely manner in line with BMS requirements to enable best value procurement. Review/manage all sub-contracts.
• Oversee Service in line with contract requirements.
• Lead the production of Project Cost Plan and monthly updates to ensure project delivered to required commercial targets.
• Manage Service operations to maximise operational effectiveness and efficiency by understanding, adjusting and delivering an agreed scope & strategy based on tender principles. Agree & review with team all cost & productivity targets.
• Ensure Contract is operated correctly and required notifications provided in timely manner, ensure payment applications are issued and in line with project forecasts and expectations. Maintain project risk/opportunity register.
• Contribute to and where required produce commercial, H&S and progress reports required by Operations Director.

• Customer Focus – See things from the customer’s perspective and address underlying customer needs.
• Continuous Improvement – Initiate improvements; spot opportunities to develop new ideas and improve performance.
• Leadership – Define clear objectives, expectations & roles. Involve others in decisions and ideas where appropriate.
• Developing People – Help individuals to understand their strengths and weaknesses & encourage them to take responsibility for development.
• Communication – Tailor communication to relevant audience; use relevant facts and benefits to construct sound, persuasive arguments; check understanding by seeking feedback.
• Teamwork – Involve others; encourage others to express their views and ideas and listen well to what they say; build team spirit
• Drive – Approach challenges with energy & enthusiasm; overcome obstacles to meet goals & standards, encourage others to improve Confidence – Deal confidently with senior managers, colleagues and customers; seek challenging roles and projects outside comfort zone; admit to mistakes and learn from them.
• Flexibility – Change own approach in line with new priorities; reflect on situations & learn from experience; open to feedback from others, taking time to listen; keep up to date with specific technical and functional skills.
• Thinking Skills – Consider all potential causes and underlying causes of a problem; quickly identify the cause of a problem; take full ownership for resolving problems and implementing action.
• Training Requirements – As per Company Training Matrix for Role.