Duty Manager Job Edinburgh area,City of Edinburgh Scotland UK,Management

About The Role

42hrs working shifts including night shifts.

Rotating shifts

To manage the operational activities of the Aviation PRM Team
To assist in maintaining staff discipline, including disciplinary issues and conformance with OCS Company and Local Airport Authority regulations, including uniform standards and H & S regulations
To ensure all equipment & vehicles are maintained in proper working order
To complete reports as and when required and maintain a handover/log
To monitor the deployment of staff to ensure best possible utilisation of labour against daily demand for assistance, in line with forecast
To identify the training requirements of Movement Controllers, Team Leaders, Supervisors, Drivers, Customer Care Agents, Temporary / Casual staff to ensure they can take full responsibility for their areas of work and are fully conversant with the Safe Systems of Work
To ensure training records are fully and accurately kept either by yourself, a Trainer, or designated persons
To ensure the work and relevant documentation is completed in such a manner as to enable accurate charging to be made at all times
Regularly walk the job to evaluate workplace atmosphere and operational performance
Hold appraisal meetings and ensure all staff receive relevant training and performance development.
Conduct Movement Controller and Team Briefings as per site agreement

About

The Role

42hrs working shifts including night shifts.

Rotating shifts

To manage the operational activities of the Aviation PRM Team
To assist in maintaining staff discipline, including disciplinary issues and conformance with OCS Company and Local Airport Authority regulations, including uniform standards and H & S regulations
To ensure all equipment & vehicles are maintained in proper working order
To complete reports as and when required and maintain a handover/log
To monitor the deployment of staff to ensure best possible utilisation of labour against daily demand for assistance, in line with forecast
To identify the training requirements of Movement Controllers, Team Leaders, Supervisors, Drivers, Customer Care Agents, Temporary / Casual staff to ensure they can take full responsibility for their areas of work and are fully conversant with the Safe Systems of Work
To ensure training records are fully and accurately kept either by yourself, a Trainer, or designated persons
To ensure the work and relevant documentation is completed in such a manner as to enable accurate charging to be made at all times
Regularly walk the job to evaluate workplace atmosphere and operational performance
Hold appraisal meetings and ensure all staff receive relevant training and performance development.
Conduct Movement Controller and Team Briefings as per site agreement

As part of your role, your key responsibilities will include, but are not limited to:

To manage the operational activities of the Aviation PRM Team
To assist in maintaining staff discipline, including disciplinary issues and conformance with OCS Company and Local Airport Authority regulations, including uniform standards and H & S regulations
To ensure all equipment & vehicles are maintained in proper working order
To complete reports as and when required and maintain a handover/log
To monitor the deployment of staff to ensure best possible utilisation of labour against daily demand for assistance, in line with forecast
To identify the training requirements of Movement Controllers, Team Leaders, Supervisors, Drivers, Customer Care Agents, Temporary / Casual staff to ensure they can take full responsibility for their areas of work and are fully conversant with the Safe Systems of Work
To ensure training records are fully and accurately kept either by yourself, a Trainer, or designated persons
To ensure the work and relevant documentation is completed in such a manner as to enable accurate charging to be made at all times

Regularly walk the job to evaluate workplace atmosphere and operational performance
Hold appraisal meetings and ensure all staff receive relevant training and performance development.
Conduct Movement Controller and Team Briefings as per site agreement

The ideal candidate should meet the following criteria:

Must have Right to Work in the UK
You will be required to pass pre-employment screening, including 5 years of employee reference checking
Demonstrable management experience operating within a similar service sector environment (essential)
Proven track record in delivering effective customer service whilst maintaining appropriate…